Hi.
Refund Policy
30-Day Satisfaction Guarantee
At servenix.com,
we are dedicated to your satisfaction. If, for any reason, you are not
entirely happy with your purchase, we offer a 30-day refund and exchange
policy from the date of purchase.
Shipping Countries
We currently ship only to the following countries:
- United States
- Australia
- Canada
- Germany
- New Zealand
- United Kingdom
Eligibility for Refunds and Exchanges
We accept refunds and exchanges for all products, whether defective or non-defective,
within 30 days of purchase. To be eligible, the product must meet one of the
following conditions:
- Only New Products:
- The product is unopened, in its original
packaging, and has never been used.
- New and Slightly Used Products:
- The product has been opened or slightly used but
remains in good condition and free of significant damage.
Please include all original accessories, packaging, and documents when
returning or exchanging a product. Proof of purchase, such as an order number
or receipt, is required.
How to Initiate a Refund or Exchange
To request a refund or exchange, contact our customer support team within 30
days of your purchase by emailing [email protected]. Provide your
order details, including the order number and reason for the return or
exchange.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a
trackable shipping service to ensure your product is returned safely. If the
item is defective or the return is due to an error on our part, please contact
us to discuss possible return shipping reimbursement.
Refund and Exchange Processing
Once we receive your returned product, we will promptly process your refund or
exchange request:
- For refunds, a credit will be issued to your
original payment method within a reasonable timeframe.
- For exchanges, a replacement product will be
shipped as soon as possible, subject to availability.
We are committed to ensuring a smooth and hassle-free experience for all
our customers.
Refund Processing Time
Refunds will be processed within 10 business days after the returned
product is received.
Contact Us
If you have any questions or need further assistance, our customer support team
is here to help:
- Email: [email protected]
- Website: www.servenix.com
Thank you for choosing servenix. Your satisfaction is our priority,
and we are here to provide you with exceptional service every step of the way.